As an WebDesignerUAE.com client, you agree to be bound to the terms below. They are comprehensive terms that govern all our services, rights & financial obligations. Please read the agreement patiently and carefully.
Agreement Between WebDesignerUAE.com & Customer
General Terms of Service:
1. Account Setup:
We will set up your account after we have received payment and we and/or our payment partner(s) have screened the order(s) incase of fraud. It is your responsibility to provide us with an email address which is not @ the domains you are signing up under. Your accounts are created within 2-3 business days of payment. For all hosting servers are provisioned by your account manager. In all cases an email notification will be sent out to the registered email. Make sure to check your junk folder and whitelist our emails incase they land there.
2. Content:
No services provided by WebDesignerUAE.com may be used for unlawful or unacceptable purposes.
Examples of unacceptable material, include but are not limited to: Websites offending the law of United Arab Emirates (directly & indirectly) pirated software, hate sites, racism, hack programs and archives, any type of pornography, trade secrets, copyrighted materials illegal content, drugs, etc. Please refer to the UAE’s cybercrime law articles. Click here.
Please contact us if you are unsure about the content of your site before signing up.
3. Zero Spam Tolerance Policy:
We take a zero tolerance stance against sending of unsolicited e-mail, bulk emailing, and spam. “Safe lists” and “double optin” will be treated as spam. Any user who sends out spam will have their account suspended/terminated without notice.
3.1 Clean-up Fee:
We reserve the right to charge the holder of the account used to send any unsolicited e-mail a clean up fee which will be calculated based on the number of spam emails sent. It is the responsibility of the account holder to prevent any account/email to be used for sending spam. This also applies to compromised accounts that were used to send out spam mail. You need to protect your accounts & passwords by using branded anti-malware, anti-virus and other tools on your computers/smart phones/networks, etc.-
If an account has been terminated & the client has re-signup to our services the account will be immediately terminated with no fees refunded and/or legal actions taken.
3.2 Protection:
We at WebDesignerUAE.com are very strict against spam. We will take maximum measures to ensure no spam & protect our servers to avoid IP Blacklisting. We use 3rd party incoming/outgoing email relayers that act as a filter infront of the mail server to automatically stop/block any spam to/from our networks.
4. Payments & Subscriptions:
You agree to supply appropriate payment for the services received from us, in advance of the time period during which such services are provided. You agree that until and unless you notify WebDesignerUAE.com of your desire to cancel any or all services received, those services will be billed on a recurring basis. All services including domain name renewals / and hosting renewals are set to auto-renew unless you notify us by email on info-at-WebDesignerUAE.com prior the set renewal date. WebDesignerUAE.com provides you 24/7/365 access to your cPanel ”account management” that allows you to manage your services / products.
4.1 Payment methods:
WebDesignerUAE.com accepts the following payment methods from all countries: Online credit card payment (Visa, Mastercard), Bank Transfer (cash deposit/cheque deposit for UAE clients). We also offer additional payment methods such as Bitcoin, USDT, BUSD (and other coins). Such payments might be considered high risk and will place the account on a manual review which might result in delays in processing your orders.
WebDesignerUAE.com reserves the right to request additional documentation to prove the account/payment method ownership. Such documents can include a valid government issued ID such as an Emirates ID, Passport, etc. We do so to prevent & protect our systems from being used for fraud & illegal purposes. We will process such documents in accordance with our privacy policy. We will never share your personal data with any 3rd part unless required by law.
WebDesignerUAE.com does not store any credit card information on its servers. We only store a “token” that is linked to your card which in terms is stored in a secure & encrypted vault that is provided by the payment gateway partner.
4.2 Renewals & suspensions:
You will receive email reminders before the end of the billing cycle as a reminder about an upcoming renewal of your services. Our system sends multiple reminders on your registered email. It is your responsibility to monitor these emails. We also send out SMS notifications related to domain renewals if you have opted for this service. If an invoice is unpaid by reaching the expiry date, it will automatically suspend the service associated with the invoice. In the case of domain names, they will be removed from the DNS and will stop resolving. If the service remains unpaid for another 7 days (hosting/servers) they will be terminated and all data including backups removed and for up to 30 days (for most domains) until they are deleted from the reigstry & become available for registration to anyone again. It is your sole responsibility to renew, pay and/or cancel the services purchased from WebDesignerUAE.com. It is your responsibility to e-mail info-at-WebDesignerUAE.com for all pending payments to avoid service disruption.
5. Backups and Data Loss:
Your use of the service is at your sole risk. We are not responsible for files and data residing on your account. You agree to take full responsibility for files and data transferred and to maintain all appropriate backup of files and data stored on our servers.
5.1 Back Up Terms:
We perform data backups of ALL accounts on frequent basis. However, we are not responsible for damaged backups, missing files, database & file corruptions during the backup/restore process.
5.2 Customer’s responsibility:
We advise all our customers to keep backups & copies of their websites. It is the customer’s duty to ensure data backups of their websites. It is recommended to use the rule of 3 backups (1 local, 1 offsite (cloud, etc), 1 on a portable external drive). WebDesignerUAE.com provide a backup guarantee only for professional backup services that can be ordered as an addon (such as snapshot backup)
6. Cancellations, Refunds & Money Back Guarantee (MBG):
We reserve the right to cancel the account at any time if it was found to violate any of our terms of services. A client may cancel his/her account anytime, but a refund can be only obtained in the first 30 days of the service subscription. No refund can be obtained for domain name registrations. The MBG is only applicable to products & services with an advertised money back policy. However due to the nature of some products/services such as addons, licenses, domain names and web design, no refunds are applicable unless a special approval has been issued by the billing team.
6.1 Payment Delays:
WebDesignerUAE.com does not offer a credit facility unless pre-arranged by a client towards any of our services. We cannot “hold” or “stretch” time for overdue services as the whole billing process is automated and applies to all clients to offer a fair & transparent service. Should a cheque payment been arranged and resulted to failed clearing, we have all the right to impose a bounce cheque fee amounting to 1000 AED per cheque. Our account managers & live chat operators are in no position to accept such requests.
7. Resource Usage [applicable for hosting clients only]
Users may not initiate the following:
a) Use 25% or more of system resources for longer than 90 seconds. There are numerous activities that could cause such problems; these include: CGI scripts, FTP, PHP, HTTP, etc.
b) Run any software that interfaces with an IRC (Internet Relay Chat) network. Such accounts will be immediately suspended until the customer removes the offending content.
8. Bandwidth Usage [applicable for hosting clients only]:
You are allocated a monthly bandwidth allowance. This allowance varies depending on the hosting package you purchase. Should your account pass the allocated amount we reserve the right to suspend the account until the start of the next allocation, suspend the account until more bandwidth is purchased at an additional fee, suspend the account until you upgrade to a higher level of package, terminate the account and/or charge you an additional fee for the overages. Unused transfer in one month cannot be carried over to the next month.
8. 30 Days Money back Guarantee:
A full refund can be obtained on the purchase price of the product or service in question for up to 30 days after the initial purchase. Once this 30 day period has passed no refunds can be obtained. Also no refunds can be obtained for domain name registrations, addons, licenses & special offer/trial products.
All refunds are given on request, with no questions asked.
Refund can be obtained by contacting our billing department. They will be processed in 5 working days and sent to the original payment method.
9. Price & Package Changes:
We reserve the right to change the prices listed on our site. Additionally we reserve the right to increase or decrease the amount of resources given to plans at any time. Current clients will not be affected until the next billing cycle. This is necessary as technology evolves all the time and new services/addons and offerings become available which are packaged into new plans and offered on our website.
10. Communication & Support:
As a customer, your email address will be automatically added to our service mailing list. Only service announcement, updates information & greetings will be sent.
11. Termination and Access:
WebDesignerUAE.com reserves the right, in our sole discretion, to terminate your access to all or any part of the Services at any time, with or without notice, effective immediately, including but not limited to as a result of your violation of any of these Terms of Service or any law, or if you misuse system resources, such as, by employing programs that consume excessive network capacity, CPU cycles, or disk IO, or you use a Service in a manner which is likely to cause damage to WebDesignerUAE.coms’ (or its supplier’s) network or equipment and does not immediately cease such use following written notice from WebDesignerUAE.com. Any such termination may result in the forfeiture and destruction of information associated with your Account. WebDesignerUAE.com may provide prior notice of the intent to terminate Services to you if such notice will not, in WebDesignerUAE.com’s discretion, run counter to the intents and purposes of these Terms of Service. Except as otherwise set forth hereunder, any and all fees paid hereunder are non-refundable and any and all fees owed to WebDesignerUAE.com before such termination shall be immediately due and payable, including any liabilities that may have been incurred prior to termination such as WebDesignerUAE.com’s costs for collection (including attorneys’ fees) of any such charges or other liabilities. Upon termination, any and all rights granted to Subscriber by this Agreement will immediately be terminated, and Subscriber shall promptly discontinue all use of the Services. If you wish to terminate your Account, you may do so by following the instructions on the Website or through the Services. All provisions of these Terms of Service which by their nature should survive termination shall survive termination, including, without limitation, licenses of User Content, ownership provisions, warranty disclaimers, indemnity and limitations of liability. In other words, if you violate these Terms of Service, then we have the right to put a hold on your account. These actions are reserved for the most drastic offenses; you will more likely receive a warning and will be able to continue using our services as long as the undesirable behavior ceases. You, however, are free to terminate your account without reason at any time.
12. Indemnification:
Customer agrees that it shall defend, indemnify, save and hold us harmless from any and all demands, liabilities, losses, costs and claims, including reasonable attorney’s fees asserted against us, its agents, its customers, officers and employees, that may arise or result from any service provided or performed or agreed to be performed or any product sold by customer, its agents, employees or assigns. Customer agrees to defend, indemnify and hold harmless any liabilities arising out of; (1) any injury to person or property caused by any products sold or otherwise distributed in connection with us; (2) any material supplied by customer infringing or allegedly infringing on the proprietary rights of a third party; (3) copyright infringement and (4) any defective products sold to customers from WebDesignerUAE.com’s solutions & services.
13. Disclaimer:
We will not be responsible for any damages your business may suffer. We make no warranties of any kind, expressed or implied for services we provide. We disclaim any warranty or merchantability or fitness for a particular purpose. This includes loss of data resulting from delays, no deliveries, wrong delivery, and any and all service interruptions caused by us and our employees.
14. Changes to the Terms of Service:
We reserve the right to revise these policies at any time without notice. Last update of these terms: 10/June/2022. These terms of services are governed by the laws of the United Arab Emirates.